FAQ & Troubleshooting

Frequently asked questions, best practices, and expert tips for getting the most out of Facebook Pixel Plus. Find solutions for common issues like IPv6 requirements, products without VAT, catalog synchronization problems, and advanced configuration scenarios.

📄️ Meta Requires IPv6 for Events

Explains why Meta (Facebook) recommends sending events using IPv6 addresses, how Pixel Plus handles this requirement, and why IPv4 is still common among users.

📄️ Products Showing Prices Without VAT

Learn how to fix the issue where Facebook sees or adds product prices without VAT in your Facebook Catalogue from PrestaShop when using the Pixel Plus module.